IT Operations Lead & Automation Architect | GHL, n8n, Make, & API Specialist
With over 15 years of experience bridging the gap between mission-critical IT infrastructure and high-performance business automation, I help companies scale by engineering seamless, revenue-driving systems. I specialize in transforming manual, redundant processes into sophisticated, automated pipelines that save time and increase profitability.
Why work with me?
I don’t just build funnels; I build scalable ecosystems. Whether you need a complex CRM setup, real-time data synchronization, or automated customer journeys, I leverage my deep technical background in network architecture and systems administration to ensure your operations are secure, stable, and efficient.
My Core Technical Expertise:
Automation Engines: Expert in driving complex workflows using n8n,
CRM & Funnel Engineering: Advanced proficiency in GoHighLevel (GHL), specializing in end-to-end configuration, appointment automation, and payment processing for professional service providers and online brands.
Systems Integration: Experienced in connecting CRMs with marketing ecosystems (Klaviyo, ActiveCampaign) and Shopify frameworks to ensure seamless, trigger-based customer tracking and performance.
Enterprise IT Backbone: A background as an IT Operations Lead and NOC Expert, providing a level of reliability and security in system deployment that most funnel builders cannot offer.
API & Scripting: Proficient in using Python, PowerShell, and API/Postman to build custom solutions that bridge platforms when off-the-shelf integrations fall short.
What I bring to your team:
Scalability: Systems designed for growth, not just short-term fixes.
Reliability: 15+ years of experience in 24/7 global operations, monitoring, and infrastructure management.
Strategic Alignment: I understand the "big picture" of your business from project management and milestone scheduling to SLA execution and team leadership.
If you are looking for an Operations Lead who can handle the technical heavy lifting while optimizing your customer acquisition funnels, let’s connect. I am ready to help you build the infrastructure your business needs to scale effectively.
Experience: Less than 6 months
Over 15 years of technical support experience spanning high-uptime BPO operations, hardware/software diagnostics, workspace server maintenance, and multi-zone international banking client support via Jira, ServiceNow, and OTRS.
Experience: Less than 6 months
Core specialist in engineering complex, multi-platform automated pipelines using advanced integration engines like Make, Zapier, and n8n to eliminate manual operational redundancies.
Expert in designing and implementing high-complexity automation scenarios within Make.com. Proficient in leveraging advanced modules including iterators, aggregators, and routers to manage large-scale data workflows. Experienced in architecting end-to-end integration solutions that synchronize CRM, messaging, and database platforms, with a focus on optimizing operations, error handling, and minimizing API execution costs
Experience: 2 - 5 years
Enterprise Platform Architect specializing in end-to-end GHL ecosystem configurations. Deploys tailored CRM infrastructure, automated appointment calendars, and trigger-based customer tracking setups.
Experience: 1 - 2 years
Drives end-to-end configuration of Shopify frameworks, store design, application integrations, and automated payment processing systems to maximize storefront performance.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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