Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

June 28th, 2026 (11 days ago)

Member Since

June 8th, 2025

Profile Description

Customer Service Representative with experience in financial services (fraud operations) and food delivery support. I have developed strong skills in fraud detection, account investigation, customer service, problem-solving, and process improvement while consistently delivering accurate and customer-focused solutions.

As a Customer Service Representative – Financial Account (Fraud Operations), I reviewed customer accounts and transactions to identify potential fraudulent activity, verified customer identities, analyzed account behavior, documented investigation findings, and escalated high-risk cases when necessary. I ensured compliance with company policies and security procedures while helping protect customers and the business from fraud.As a Customer Service Representative – Food Delivery Campaign, I assisted delivery partners with account-related concerns, delivery issues, payment inquiries, earnings questions, and basic technical troubleshooting. I resolved concerns efficiently, collaborated with internal teams when needed, and provided timely support to ensure a positive experience for drivers.

In addition to my primary responsibilities, I also served as an SME (Subject Matter Expert), providing guidance and real-time support to teammates, answering process-related questions, sharing best practices, assisting with complex cases, and helping maintain service quality and team performance.

I am detail-oriented, adaptable, and thrive in fast-paced environments. I enjoy solving problems, supporting both customers and teammates, and continuously learning new skills. I am currently seeking opportunities where I can leverage my experience in customer service, fraud operations, and team support while continuing to grow professionally.