Highly skilled professional in sales and customer service

As a seasoned Market Response Specialist with a focus on inbound sales, I excel at generating new sales opportunities by effectively qualifying inbound sales leads that seek additional information through our various inbound sales channels. With a keen understanding of our target market and a strategic approach, I swiftly identify prospects with genuine potential, ensuring their needs align with our products or services. Through active communication and expert questioning, I am adept at uncovering key information, nurturing relationships, and ultimately providing valuable solutions that meet customers' requirements. My track record in driving conversion rates and maximizing sales growth speaks to my ability to navigate the dynamic landscape of inbound sales, making a significant impact on the success of the team and the organization as a whole.

With over 5+ years of extensive customer service experience, I have honed my skills in providing exceptional support and assistance to customers across diverse industries. During my tenure at major banks, I successfully handled retail and bank credit card customers, addressing their inquiries and ensuring their satisfaction. Moreover, I excelled in upselling add-on benefits, consistently achieving top sales performance and driving revenue growth. Additionally, I gained valuable experience in customer service while working with an eCommerce or online shopping company. Through various communication channels such as phone, chat, and email, I effectively resolved customer inquiries, providing timely and accurate assistance to enhance their shopping experience. Most recently, I leveraged my customer service expertise in a large FinTech company. In this role, I played a pivotal role in assisting clients with their Investment and Wealth solutions platform. From guiding users on product usage to ensuring data integrity and troubleshooting platform-related issues, I consistently delivered comprehensive support to optimize their experience and address their concerns. Across all my experiences, I have developed strong communication skills, a deep understanding of customer needs, and a solution-oriented mindset. I am dedicated to delivering exceptional service, building rapport with customers, and exceeding expectations to foster long-term relationships.

With a solid background in outbound sales, I have gained valuable experience in lead generation and proactive outreach across multiple industries. Throughout my career, I have successfully sold investment products, IT solutions, and marketing solutions to targeted prospects. In my role, I took charge of lead generation, utilizing various channels such as phone and email to reach out to potential clients. Whether provided with leads or conducting extensive research to identify key contacts within companies, I ensured effective communication by utilizing the best available contact information. Through strategic outreach, I engaged prospects, showcasing the value and benefits of the products or solutions I represented. I leveraged my strong communication skills to establish rapport, address inquiries, and highlight the unique selling points of the offerings. By actively listening to customer needs and aligning solutions to their requirements, I consistently delivered successful sales outcomes. Additionally, I harnessed the power of research and market insights to target specific industries, optimizing lead generation efforts. By identifying decision-makers and understanding their pain points, I crafted tailored messages and personalized pitches that resonated with potential customers. My experience in outbound sales has equipped me with strong persuasive abilities, tenacity, and a keen eye for identifying and capitalizing on opportunities. Through my proactive approach, I have consistently achieved sales targets and contributed to the growth and success of the organizations I have worked with.

During my tenure as a freelance Business Development Executive for an IT company, I honed my expertise in lead generation, specifically targeting IT or Technical decision-makers within various organizations. My primary responsibility was to connect with these individuals, offering tailored IT solutions and setting up appointments with our skilled sales representatives. With meticulous attention to detail, I diligently combed through lead lists to identify potential prospects. Through a combination of outbound calls and emails, I engaged with these leads, effectively assessing their requirements and gauging their interest in our solutions. Extensive research was conducted to gain insights into each lead's specific needs and preferences, enabling me to customize our offerings and enhance the chances of successful conversions. By leveraging my strong communication skills, proactive approach, and deep understanding of the IT industry, I consistently delivered tangible results, securing valuable appointments that paved the way for successful sales outcomes.