I am a dedicated and results-driven Virtual Assistant with over 3 years of experience supporting cleaning businesses. I have extensive experience managing inbound and outbound communications, handling both warm and cold leads, scheduling appointments, following up with prospects, and providing exceptional customer service. I am proficient in Housecall Pro, Quo (formerly OpenPhone), RingCentral, and Google Workspace, allowing me to efficiently manage daily operations, client communications, and administrative tasks. I also have experience creating content for marketing campaigns, maintaining customer records, and supporting business growth through effective lead management and organization.
In addition to my Virtual Assistant experience, I bring over 7 years of experience in the BPO industry specializing in customer support, healthcare operations, and IT support. My background includes telecommunications, retail, and healthcare accounts, with expertise in insurance verification, appointment scheduling, medical data management, CRM systems, ICD-10 coding familiarity, technical troubleshooting, and client relationship management.
I am known as a reliable, adaptable, and detail-oriented professional who consistently delivers high-quality work. I take pride in providing excellent customer service, maintaining accuracy in administrative and healthcare processes, and offering efficient technical support. My goal is to continue expanding my skills while contributing to an organization's success through professionalism, teamwork, accountability, and dedication.
Experience: Less than 6 months
Accept incoming calls and address concern question etc
Experience: Less than 6 months
Content creation, marketing,
Experience: Less than 6 months
Know how yo use google sheet, gmail, presentation, doc, etc
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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