Data and Reporting Management | Leads/Dialer Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

June 5th, 2025

Profile Description

Are you looking for a reliable and detail-oriented professional who can turn raw data into actionable insights? With over 10 years of experience in data analysis and reporting and 6+ years in team leadership across top-tier BPOs, I’m here to help you make data-driven decisions that drive performance and growth.

-Bachelor's Degree in Information Technology
-Former educator turned operations professional
-Recognized for excellence in work performance

What I can do for you:

-Data entry, data management, and reporting (MS Suite and Google Workspace)
–File organization & cloud storage (Google Drive, Dropbox)
– Inbox and calendar management– Document formatting, reports, and presentation prep
– Tracking KPIs, creating and handling reports– Team support – task monitoring and productivity reports
– Client follow-ups, scheduling, and CRM updates

Here’s how I work:
– Adaptable, I thrive in dynamic environments and quickly learn new tools
– Detail-Oriented, Data accuracy is non-negotiable
– Strategic, I manage time and tasks with clear planning
– Collaborative, I communicate with clarity and listen with intent

CORE SKILLS & PLATFORMS:
Data Management & Reporting
• Data entry, analysis, interpretation
• KPI reporting, dashboard creation
• MS Excel (advanced formulas, pivot tables, charts), Google Workspace

Dialer Operations
• Predictive/auto dialer configuration (LiveVox, Noble, Genesys)
• Contact strategy, list generation, volume forecasting

Scheduling & Real-Time Management
• Intraday control, adherence tracking, schedule optimization
• Tools: Aspect/Alvaria, Calabrio, Noble Harmony, CommunityWFM

Supervisory & Team Leadership
• Coaching, mentoring, performance management
• Driving engagement and accountability

Side Hustle / Hobby:
– Canva & PowerDirector enthusiast 
– graphic/video presentation maker
– Tech-savvy and always in the loop with social media trends

If the tool you need isn’t on my list — I’ll learn it.Adaptability is my strongest tool.

Let’s connect — you won’t lose if you bet on me. I’m ready to serve!.