Customer Service Support, Cold Caller, Chat and email support

I have several years of experience working in customer service support across various industries, including telecommunications, healthcare, hospitality, real estate, and e-commerce. I started my career handling customer inquiries and reservations for Choice Hotels, where I developed strong communication and problem-solving skills. In the telecommunications and healthcare sectors, I provided support by addressing billing concerns, technical issues, and general inquiries, ensuring customers received accurate and timely assistance. I also worked as a cold caller in the real estate industry, which helped me build confidence in speaking with clients and understanding their needs quickly. Additionally, I supported an Australian-based e-commerce account (Letao), where I managed customer concerns through chat and email, processed orders, and handled post-sales support. I’ve also created support tickets for Twinstar, ensuring issues were escalated and resolved efficiently. Throughout my experience, I’ve learned to adapt to different systems and customer types, maintain professionalism under pressure, and prioritize customer satisfaction. I take pride in being dependable, detail-oriented, and solution-focused in every role I take on.