I am a results-driven Social Media and Customer Support Specialist with over 4 years of experience building communities and managing high-volume operations. I specialize in scaling brands, having grown one audience from 13K to 300K followers and managing active online communities of over 40,000 members.
Beyond marketing, I am an expert in customer success, consistently maintaining a 90% CSAT score while handling up to 40 daily calls in fast-paced environments. I lean heavily into modern workflows, using AI tools like Claude and ChatGPT alongside platforms like HubSpot and Shopify to stay organized and efficient. With a 400 Mbps fiber connection and a dedicated home office, I am ready to provide reliable, top-tier support to your team.
Experience: 2 - 5 years
Social Media Manager for three years, I manage our social media activities and coordinate with the implementation team to ensure content is uploaded and promoted on time. I help plan posts, track performance, and make sure everything runs smoothly while keeping our audience engaged.
Experience: 1 - 2 years
Community Moderator for almost 2 years, I oversee the company’s digital marketing strategy within the crypto community, focusing on reaching and engaging more people through our website and social media platforms. I create and manage content tailored to crypto enthusiasts, run targeted campaigns, and track performance to see what’s working. I also stay up to date with Web3 and blockchain trends to keep our approach fresh and relevant. My goal is to grow our online presence, build a strong community, and attract more clients and investors through smart, creative marketing.
Experience: 1 - 2 years
As a highly organized and detail-oriented Virtual Assistant, I excel in appointment setting by efficiently managing calendars, scheduling meetings, and coordinating with clients to ensure seamless communication. I am skilled in using CRM tools, email platforms, and scheduling software like Calendly, Google Calendar, and Zoom to set and confirm appointments accurately and promptly. I have a proactive approach in following up with leads, rescheduling as needed, and minimizing no-shows, contributing to improved productivity and client satisfaction. My strong communication skills, both written and verbal, allow me to build rapport with clients, qualify prospects, and deliver professional service at every interaction.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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