Ma.

Customer Service Escalation Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 5th, 2026 (9 days ago)

Member Since

June 5th, 2025

Profile Description

Detail-oriented professional with proven experience in customer service, escalation management, and small business operations. Strong communication and coordination skills, with a track record of efficiently managing workflows and maintaining accurate documentation in fast-paced environments.

Top Skills

Professional Services » Management Services » Business Management

Experience: 1 - 2 years

Managed the end-to-end operations of a home-based pastry business, including scheduling orders, organizing deliveries, and handling logistics—all independently.

Customer Support » Customer Service

Experience: 6 months - 1 year

Provided frontline customer service support, handling up to 25 customer interactions per day via call and later resolved complex escalated cases with clear, solution-focused communication.

Office and Administration » Flexibility

Experience: Less than 6 months

Adapted to rotating shifts and high-volume service demands while also running a business, showing strong time management and dependability.

Other Skills

Office and Administration » Data Entry

Experience: 1 - 2 years

Skilled in using Microsoft Word and Excel to create documents, track data, and manage order and inventory records.

Office and Administration » Documentation

Experience: 1 - 2 years

Maintained detailed records of customer cases and business transactions, demonstrating reliability in logging and managing daily operational data.

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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