I have worked in the BPO industry for 9 years, gaining strong expertise in customer service and technical support. My background includes assisting clients in resolving technical concerns, providing high-quality support, and ensuring customer satisfaction across different accounts.
Most recently, I handled a Fintech account where I assisted customers in setting up accounts to accept payments through the Stripe. My responsibilities included managing invoices, subscriptions, integrations, and account troubleshooting to help clients run their businesses smoothly.
In addition, I have experience working as a Virtual Assistant and Social Media Manager, where I managed content posting across platforms such as Instagram and TikTok. My role also includeds curating and coordinating with influencers to create engaging content that supports brand growth and helps drive sales for my clients’ businesses. This allowed me to combine my organizational skills with creative marketing strategies to boost online presence and customer engagement.
Experience: 6 months - 1 year
Worked as a Virtual assistant for Influencer Marketing where I mainly outsource potential influencers to promote my client's product. Also manage my client's social media accounts to make sure that no messages are missed and always increase engagement with audience.
Experience: 5 - 10 years
I am a tech person and recently I helped customer set up their account via Stripe a payment processing platform to integrate it with their third party website.
Experience: 5 - 10 years
Handled many difficult customers already and been a top agent to all the companies I worked with.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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