Virtual Assistant

Accounts Receivable professional with experience in property management, specializing in homeowner account management, payment research, account reconciliation, correcting journal entries, and resolving billing inquiries through email and phone. Experienced in reviewing legal documents, including deeds, trust documents, and ownership records, to process title and name changes, determine current ownership, and maintain accurate account information. Strong attention to detail, problem-solving skills, and experience collaborating with homeowners, escrow companies, and internal teams to ensure accurate financial and ownership records.

Experienced Healthcare Customer Service Representative with a background in health insurance and home healthcare services. HIPAA-trained with extensive experience handling member inquiries, explaining insurance benefits, verifying eligibility, and assisting members with claims, coverage, and healthcare-related concerns while ensuring confidentiality and compliance. Additionally, I have experience in home healthcare coordination, working with various insurance plans to determine covered services, coordinating care based on members' benefits, and scheduling qualified caregivers for elderly individuals and members with illnesses or disabilities who require assistance with daily living activities. Recognized for providing compassionate customer service, effective problem-solving, and accurate documentation while collaborating with members, caregivers, healthcare providers, and internal teams.

Experienced BPO Professional with up to 4 yrs of Customer Service Experience

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