Virtual Assistant, Quality Analyst, Customer Care Expert

6+ years across various roles. I've consistently handled customer concerns across voice and digital platforms with empathy, speed, and clarity. Known for shortest handling time in Nesting Period.

(Verbal & Written) Voice actor, sales, QA reports, and customer service. Clear and articulate communicator in English and Filipino with strong grammar, tone, and client rapport-building skills.

3+ years as a Quality Analyst at Cognizant. An expert in ensuring adherence to client quality standards, auditing calls and processes, and reporting actionable insights. Recognized as an Elite QA.

Implied executive coordination and dispatch roles. Managed communication flows, client follow-ups, and team schedules, crucial for virtual coordination.

Sales agent for 3 brands post-2020 industry shift. Handled lead conversions, upselling, and customer retention, showcasing strong persuasion and client-handling skills.

Routine task in QA and Excel-based reporting. Highly skilled in structured data entry, updating dashboards, and generating detailed reports with accuracy.

Was a Market researcher/interviewer at SSI Philippine/Dynata. Trained in collecting accurate data, conducting interviews, and synthesizing findings.

Familiar in using formulas, pivot tables, and spreadsheets for operational tracking and reporting.

Demonstrated through coordination with management and remote teams. Managed internal reporting, client communication, and operational structures, especially in remote settings like the 2020 personal project.

I have used Canva for simple marketing, visual aids, or client materials and was able to create clean, professional graphics, social media visuals, and branded documents.