CUSTOMER SERVICE | APPOINTMENT SETTER | GENERAL VIRTUAL ASSISTANT

Schedule and manage appointments for multiple clients Book meetings between clients and leads Conduct outbound calls and messages to potential customers to set appointments Record and update appointment details accurately in GoHighLevel (HighLevel) CRM

Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. -Respond to customer inquiries promptly and professionally through various channels (e.g., email, phone, chat) - Troubleshoot customer issues and provide efficient resolutions - Research and answer customer questions accurately and comprehensively - Maintain a positive and helpful attitude at all times - Proactively identify and escalate complex issues to the appropriate team members - Document customer interactions and maintain detailed records - Follow up with customers to ensure satisfaction and address any lingering concerns

Managing emails and calendars Data entry and file organization Preparing reports and documents Responding to inquiries via chat, email, or phone Handling complaints and follow-ups Processing orders and tracking deliveries Appointment setting Lead generation and follow-ups CRM updates and tracking

Experienced office professional with a background in administrative tasks, customer service, and data management. Skilled in scheduling, filing, document preparation, and maintaining organized records. Reliable, detail-oriented, and committed to supporting smooth office operations.