Alglen

IT Support Specialist | Desktop Support Engineer

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (11 days ago)

Member Since

May 26th, 2025

Profile Description

I am an experienced IT Support / Desktop Support Specialist with strong hands-on experience in troubleshooting hardware, software, and user access issues in corporate, BPO, and hospitality environments. I specialize in remote IT support, Active Directory administration, ticketing systems, and end-user technical support.
I am detail-oriented, reliable, and comfortable supporting users remotely while coordinating with backend IT teams to resolve issues ---------- Support & Remote Technical Support
Desktop & Laptop Troubleshooting
Hardware / Software Installation & Repair
Active Directory (Access, Password Reset, Account Unlock)
Ticketing Systems (I ---------- & Request Handling)
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Device Deployment & User Onboarding
BitLocker Encryption (WFH Setup)
AVAYA Hardphones & Softphones
CCTV Installation, Monitoring (Analog & IP)
Chat Support & Email Support
Documentation & IT Activity Tracking

Top Skills

Experience: 2 - 5 years

Serve as the first point of contact for internal staff seeking technical assistance, ensuring prompt and professional service. Manage user accounts, permissions, and access rights in Active Directory and other identity platforms. Maintain inventory and lifecycle of IT assets, ensuring hardware and software remain up to date and secure. Monitor systems for performance issues and proactively apply patches and updates to maintain stability.

Other Skills

Basic Information

Age
29
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
DISC
Dominance: 11%
Influence: 27%
Steadiness: 43%
Compliance: 19%
Government ID
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