I am an experienced IT Support / Desktop Support Specialist with strong hands-on experience in troubleshooting hardware, software, and user access issues in corporate, BPO, and hospitality environments. I specialize in remote IT support, Active Directory administration, ticketing systems, and end-user technical support.
I am detail-oriented, reliable, and comfortable supporting users remotely while coordinating with backend IT teams to resolve issues
Desktop & Laptop Troubleshooting
Hardware / Software Installation & Repair
Active Directory (Access, Password Reset, Account Unlock)
Ticketing Systems (I
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Device Deployment & User Onboarding
BitLocker Encryption (WFH Setup)
AVAYA Hardphones & Softphones
CCTV Installation, Monitoring (Analog & IP)
Chat Support &
Documentation & IT Activity Tracking
Experience: 2 - 5 years
Serve as the first point of contact for internal staff seeking technical assistance, ensuring prompt and professional service. Manage user accounts, permissions, and access rights in Active Directory and other identity platforms. Maintain inventory and lifecycle of IT assets, ensuring hardware and software remain up to date and secure. Monitor systems for performance issues and proactively apply patches and updates to maintain stability.
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