IT TECHNICAL SUPPORT / DEVELOPER / SPECIALIST

Developed, designed, and deployed applications, reports, using google sheet (JavaScript) Designed and executed SQL queries for data extraction required for reports. Utilized JIRA for documentation, ticket management, and integration with Confluence to streamline project workflows and collaboration. Utilized TestRail for documenting test cases for unit and QA testing. Improved software efficiency by troubleshooting and resolving coding issues. Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills. Collaborated with cross-functional teams to deliver high-quality products on tight deadlines. Enhanced user experience through designing and implementing user friendly interfaces. Assisted clients with hardware and software issues, helping them troubleshoot problems and creating manuals for future reference.

Built and deployed internal tools using Google Sheets and Google Apps Script to streamline data submission, validation, and reporting processes Developed automated reporting and notification systems, reducing manual work and improving turnaround time Designed and maintained dashboards, trackers, and reusable templates for multiple teams and projects Implemented data validation, advanced formulas, pivot tables, and lookup functions to ensure data accuracy and usability Automated cross-functional workflows to improve operational efficiency and system integration Organized, cleaned, and maintained datasets to support reliable reporting and decision-making Provided technical support for hardware and software, including troubleshooting, setup, and user assistance Created documentation and user guides to support adoption of new tools and processes Managed tasks independently while maintaining clear communication with stakeholders