Overview
Looking for full-time work (8 hours/day)
at $4.33/hour ($832.00/month)
Associates degree
Last Active
June 26th, 2026 (yesterday)
Member Since
May 25th, 2025
Profile Description
Coordinated 100+ patient appointments weekly via phone and
Collaborated with providers to reduce no-show rates by 30% using reminder strategies
Maintained up-to-date patient records in EHR and minimized scheduling conflicts
Top Skills
Customer Support
Experience: 1 - 2 years
Resolved 60+ daily inquiries regarding coverage, eligibility, and provider changes with 97?curacy. Processed and explained Medicare Advantage plan details to elderly patients and providers. Achieved a CSAT score of 95%+ in monthly performance reviews.
Customer Support » Insurance » Medical Insurance
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: Less than 6 months
Coordinated 100+ patient appointments weekly via phone and email, ensuring proper benefit verification
Other Skills
Office and Administration » Team Leadership
Experience: 6 months - 1 year
Directed a team of 18 agents to resolve healthcare and insurance inquiries, resulting in a 25% increase in claim resolution efficiency Created coaching materials and conducted QA reviews to boost performance metrics by 18% Collaborated with compliance and audit teams to ensure 100% HIPAA adherence Resolved 60+ daily inquiries regarding coverage, eligibility, and provider changes with 97?curacy Processed and explained Medicare Advantage plan details to elderly patients and providers Achieved a CSAT score of 95%+ in monthly performance reviews
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santiago, Isabela
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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