I am a highly motivated and experienced professional with over 12 years of customer service expertise in the call center industry and 8 years in property management. I specialize in training and development, KPI tracking, and process improvement to drive operational efficiency and business growth. In my current role as a Property Manager, I've successfully scaled operations from 60 to 400 properties, implemented customer-first initiatives, and led team development. My background also includes leadership roles in major BPO companies, where I managed team performance, conducted coaching, and oversaw program efficiency. I am proficient in a wide range of tools including Buildium, PropertyWare,
Experience: 5 - 10 years
Lead the customer first initiative and ensure all clients, vendor and resident contacts tracked properly and make sure the team is providing an excellent customer experience Create process improvements to promote company growth which gave us more client to manage from managing 60 to 400 properties Provide training and support to the team to develop their skills and to continue to work effectively Make weekly calls to property owners to provide updates regarding their properties and tenants.
Experience: 10+ years
12 years of customer service experience
Experience: 5 - 10 years
Coaching, mentoring, and training support teams
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