Experienced professional with over 10 years in the BPO industry as a Technical Support Representative (TSR) and Customer Service Representative, delivering high-quality support and ensuring customer satisfaction across diverse industries. Proven ability to handle complex inquiries, resolve technical issues, and manage client relationships efficiently.
For the past 2 + plus, I have successfully transitioned into a transportation coordinator role gaining expertise in logistics, route planning and operational coordination.
I am known for strong communication skills, attention to detail and a commitment to excellence in both customer service and logistics operations.
Experience: 5 - 10 years
Troubleshoot and Problem solving Product and technical knowledge Call handling and case documentation
Experience: 5 - 10 years
Customer service & Communication *Excellent verbal and written communication *Active listening and empathy *Customer relationship management
Experience: 1 - 2 years
Expertise in creating efficient cost effective travel itineraries. Ensuring seamless coordination if travel plans under time constraints Accuracy in planning details, documentation and travel requirements
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