Customer Support Representative, Technical Support, Intake Specialist, Administr

Technical support in BPO. Handled troubleshooting such as phones, cable tv, internet.

Customer service in BPO. Handled flight bookings, billings, telco.

I have experience providing administrative and executive support, managing schedules, coordinating meetings, handling email and calendar management, and communicating with clients and stakeholders. I am highly organized, detail-oriented, and skilled at multitasking in fast-paced environments. My background in customer service has strengthened my communication, problem-solving, and relationship-building abilities, allowing me to effectively support executives and ensure smooth daily operations. I am proficient in managing multiple priorities, maintaining confidentiality, and using various business and communication tools to stay productive and efficient.

I have experience working in customer service roles where I regularly interacted with clients through phone, email, and chat. My responsibilities included gathering and verifying customer information, addressing inquiries, scheduling appointments, maintaining accurate records, and ensuring a smooth client experience from initial contact to resolution. I also performed administrative tasks such as managing calendars, updating databases, coordinating with team members, and handling confidential information. These experiences have helped me develop strong communication, organization, multitasking, and problem-solving skills that are essential for an Intake Specialist or Receptionist role.