Eisenhower

IT Service Desk

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.14/hour ($1,184.00/month)

Associates degree

Last Active

July 7th, 2026 (6 days ago)

Member Since

May 17th, 2025

Profile Description

A highly skilled and dedicated IT Service Desk Specialist with over 11 years of experience in providing technical support in large-scale environments, including troubleshooting hardware, software, and network issues. Proven expertise in managing service desk operations, ensuring timely resolution of i ---------- , and maintaining high levels of customer satisfaction. Adept at supporting a wide range of users, from entry-level to technical staff, and skilled in using industry-standard tools such as JIRA, Bomgar, MS Teams, and Active Directory. Demonstrates strong problem-solving abilities, excellent communication skills, and a deep understanding of service level agreements (SLAs) and ITIL best practices. Experienced in managing user access, securing data, and collaborating with cross-functional teams to improve service delivery and resolve complex technical issues.

Top Skills

Experience: 10+ years

As an IT Service Desk professional, I have found great satisfaction in my work, particularly in onboarding new employees. I take pride in efficiently provisioning their access to essential applications, distribution lists, mailboxes, shared folders, and other necessary resources to ensure a seamless transition and optimal productivity from day one. I provide technical support in large-scale environments, including troubleshooting hardware, software, and network issues. Proven expertise in managing service desk operations, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction.

Other Skills

Basic Information

Age
43
Gender
Male
Website
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Address
Marikina, Marikina
Tests Taken
None
Government ID
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