Nephtali

Experienced Airbnb Cohost | Short-term Rental VA | Former Airbnb Level 2 Case Ma

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

June 28th, 2026 (11 days ago)

Member Since

May 15th, 2025

Profile Description

I am a dedicated Short-Term Rental Virtual Assistant with proven experience in supporting cohosting businesses, property management companies, and hosts to ensure smooth day-to-day operations. My goal is to deliver excellent service, quality results, streamline processes, and help maximize occupancy and revenue for your rental business.

Here’s how I can support you so you can focus on scaling your business and have more time:

Guest Communication:

• I maintain a response time of less than 5 minutes.
• I handle communication professionally while keeping a warm and friendly tone.
• I ensure smooth communication from check-in to check-out.

Streamlining SOPs:

• I help clients organize and document SOPs using Notion or similar tools.
• This allows the team to easily follow processes, ensures smooth day-to-day operations, and removes bottlenecks.

Listing Optimization:

• I optimize listings by updating titles and descriptions using Airbnb SEO terms. This helps increase bookings and improve listing visibility.

Maintenance and Cleaning Coordination:

• I coordinate effectively with maintenance teams and cleaners through Breezeway.
• I report issues and feedback in a timely manner to ensure the property maintains high cleanliness standards and is well-maintained.

Basic Revenue Management:

• I have hands-on experience using PriceLabs and creating Market Dashboards to analyze listing performance based on occupancy and booking window patterns compared to the market.
• Based on this data, I create Occupancy Target sheets or trackers as a basis for adjusting rates or base prices.

Strong Knowledge of Airbnb Policies and Workflows:
• Former Level 2 Airbnb Case Manager / Resolution 2 Support Ambassador.
• Well-versed in submitting AirCover claims, navigating the Resolution Center, and managing reviews, including disputes.

I take pride in being a professional who works with integrity, attention to detail, and initiative. I am reliable, self-motivated, and capable of working with minimal supervision while delivering high-quality results.

If you’re looking for a proactive VA who can help manage and grow your short-term rental business while ensuring top-notch guest satisfaction, I’d love to be part of your team.

Top Skills

Office and Administration » Communication

Experience: 2 - 5 years

Airbnb Property Management: Knowledgeable in managing day-to-day Airbnb operations, including guest support, issue resolution, listing updates, and coordination with teams to maintain smooth property operations. Short-Term Rental Operations: Experienced in supporting short-term rental businesses by managing workflows, improving operational efficiency, and ensuring seamless coordination between guests, cleaners, and maintenance teams. Airbnb Resolution Center & AirCover Claims: Former Level 2 Airbnb Case Manager with strong expertise in handling AirCover claims, Resolution Center disputes, guest complaints, and review management while following Airbnb policies and procedures. SOP Documentation & Process Streamlining: Skilled in creating and organizing Standard Operating Procedures (SOPs) using Notion and similar tools. Helps teams reduce bottlenecks, improve consistency, and streamline daily operations. Team Coordination & Communication: Skilled in coordinating with property owners, cleaners, maintenance teams, and co-hosts to ensure smooth communication and efficient operations across multiple properties.

Office and Administration » Problem Solving

Experience: 2 - 5 years

Problem Solving & Conflict Resolution Experienced in handling guest concerns, complaints, and operational issues calmly and professionally while finding efficient and guest-focused solutions. Cleaning & Maintenance Coordination Experienced in coordinating with cleaners and maintenance teams using Breezeway and similar tools. Ensures issues are reported promptly and properties consistently meet cleanliness and maintenance standards. Breezeway Management Hands-on experience using Breezeway for task management, maintenance coordination, cleaner scheduling, and operational communication for short-term rental properties.

Office and Administration » Analytical

Experience: 2 - 5 years

I worked in the BPO industry for 3 years who’s experienced in handling different guests with complicated problems.

Other Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Guest Communication & Customer Support: Experienced in handling guest communication from inquiry to check-out with a response time of under 5 minutes. Skilled in maintaining a professional, warm, and solution-oriented tone to ensure excellent guest experiences and positive reviews.

Office and Administration » Creativity

Experience: 2 - 5 years

Hospitality & Guest Experience Management: Focused on delivering exceptional guest experiences through proactive communication, attention to detail, and personalized support that encourages positive reviews and repeat bookings. CRM & Property Management Software: Comfortable using platforms and tools commonly used in short-term rental management, including Airbnb, Breezeway, PriceLabs, Notion, and other operational systems.

Office and Administration » Critical Thinking

Experience: 2 - 5 years

Office and Administration » Organization

Experience: 2 - 5 years

SOP Documentation & Process Streamlining: Skilled in creating and organizing Standard Operating Procedures (SOPs) using Notion and similar tools. Helps teams reduce bottlenecks, improve consistency, and streamline daily operations. Notion Workspace Management: Experienced in building and organizing Notion workspaces for operations, team coordination, task tracking, and process documentation to improve workflow efficiency.

Basic Information

Age: 25

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebh

Tests Taken: IQ
Score: 109: DISC
Dominance: 41
Influence: 29
Steadiness: 21
Compliance: 9: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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