I am a detail-oriented professional with a proven track record of supporting international clients in the US and Australia. With extensive experience in full-cycle accounting and BPO operations, I specialize in maintaining 100% operational accuracy in fast-paced environments.
1. Full-Cycle Accounts Payable & Financial Operations
- End-to-End AP Management: Managed the company’s financial obligations with precision using QuickBooks Desktop and Symphony.
- Tax Compliance: Prepared and filed monthly reports for VAT and Withholding Tax (WHT), ensuring 100% regulatory compliance.
- Liquidity Tracking: Optimized company cash flow by maintaining the Cash Position Flow and updating Daily Operations Reports.
- Inventory & Audit: Streamlined monthly inventory reporting and used QuickBooks to track stock levels, proactively alerting management to discrepancies.
- Payroll & Billing: Processed vendor billings and company-wide payroll with high precision.
2. Specialized Sales Operations & Lead Management
- Sales Pipeline Acceleration: Acted as a Subject Matter Expert (SME) for Intuit QuickBooks Australia, managing end-to-end appointment setting via Chili Piper and strategic
- CRM Data Integrity: Led Salesforce data cleansing initiatives by merging duplicate records and standardizing entries to ensure a "single source of truth" for the sales team.
- Lead Qualification: Conducted high-volume cold calling and web-based research to verify and qualify prospects for senior sales executives.
- Award-Winning Performance: Recognized as the Top Subject Matter Expert for Telesales Australia, demonstrating a high level of proficiency in outbound communication and conversion.
3. High-Value Order Processing & Verification
- Data Accuracy: Managed end-to-end order entry for Intuit QuickBooks Pro Series (US), maintaining a 100% accuracy rate in customer and product data.
- Problem Resolution: Served as the primary point of contact for resolving complex order errors, payment discrepancies, and missing account information.
- Security & Verification: Performed outbound calls to verify high-value orders, strictly adhering to security and verification standards.
* Technical Stack
- Accounting: QuickBooks (Pro Series, Desktop), Symphony, Cash Flow Analysis, VAT/WHT Reporting.
- Sales/CRM: Salesforce, Chili Piper, Lead Management, Data Cleansing.
- Communication: Slack, Outbound Verifications,
Why Hire Me?
- BPO Excellence: Extensive experience supporting international clients in the US and Australia, understanding the nuances of different time zones and business cultures.
- Operational Reliability: I prioritize structured workflows and process-driven communication to ensure tasks are completed autonomously and accurately.
- Certified Professional: Hold a National Certificate II in Front Office Services, reflecting a formal foundation in professional client relations.
With a keen eye for detail, excellent problem-solving abilities, and a passion for contributing to team success, I am ready to bring my skills to a new role where I can make a meaningful impact.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
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