Virtual Assistant & Customer Support Specialist | 9+ Years of Administrative Experience
Experienced Administrative Professional: Over 9 years providing organized, accurate, and reliable support across administrative, technical, and customer-facing roles.
Government Sector Background: Built strong foundations in precision, confidentiality, and accountability. Habits that ensure consistent, high-quality performance.
Customer & Client Support Expertise: Skilled in managing inquiries, resolving concerns, and maintaining clear, empathetic communication in English and my native language.
Freelance Experience: Active on Upwork since 2016, supporting international clients with scheduling, data management, and project coordination.
Social Media Support (2024): Handled customer engagement, content moderation, and brand-related community interactions with professionalism and tact.
Tech & Tools: Comfortable with CRM systems, Microsoft Office, Google Workspace, and various communication platforms.
Work Ethic & Mindset: Dependable, resourceful, and proactive. Focused on helping businesses stay organized and responsive.
What I Bring: The calm efficiency of an administrative professional and the empathy of a customer service specialist. Delivering support that feels both personal and precise.
Experience: 5 - 10 years
Skilled in office management, data handling, and client support. Reliable, organized, and committed to deliver efficient and highly of service.
Experience: Less than 6 months
Accurately entered and managed data, ensuring completeness and attention to detail. Maintained and organized records and met deadlines in a fast-pace environment.
Experience: Less than 6 months
Provide responsive and professional social media support by managing messages, moderating content, and assisting customers. Ensured timely engagement and maintain a positive online presence.
Experience: 6 months - 1 year
I specialize in managing cold email outreach using Manyreach, handling replies, following up with leads, and coordinating tasks through Slack. I also track responses, update lead statuses, and ensure smooth communication between clients and prospects.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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