I am an experienced Executive Assistant and Operations Support Specialist with over 5 years of professional experience supporting U.S.-based businesses. My background includes executive support, client communication, inbox and calendar management, lead generation, contract coordination, and workflow optimization.
I’ve handled high-level escalations, managed internal and external communications, organized meetings and schedules, created SOPs, and implemented process improvements to ensure smooth daily operations. I am highly detail-oriented and proactive, with strong organizational and problem-solving skills.
I also have logistics-related experience, including shipment tracking, courier coordination, driver support, and operational follow-ups. I understand time-sensitive workflows and the importance of accuracy and consistent communication in fast-paced environments.
I am committed to being a reliable, organized, and strategic partner for entrepreneurs and growing teams — helping businesses operate efficiently while allowing leadership to focus on growth.
Experience: 2 - 5 years
Experience: 2 - 5 years
Skilled in organizing inboxes, filtering messages, responding to client queries, and maintaining prompt communication.
Experience: Less than 6 months
Handled direct client interactions and escalations professionally, ensuring timely resolution and feedback.
Experience: 1 - 2 years
Experienced in managing schedules, creating reports, updating records, and providing general virtual admin assistance
Experience: 1 - 2 years
Led initiatives to identify workflow gaps, documented SOPs, and implemented process changes that improved efficiency.
Experience: 2 - 5 years
Scheduled and facilitated team meetings, taking minutes and ensuring follow-through on action items.
Experience: 2 - 5 years
Experience: 1 - 2 years
Accurate and efficient with data encoding, tracking updates, and maintaining internal records.
Experience: 2 - 5 years
5 years of experience handling customer concerns via phone, email, and chat with high satisfaction ratings.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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