Customer Service Representative/Virtual Assistant with 5 years of experience in voice, chat, and
Experienced in upselling and cross-selling products while maintaining a
strong focus on customer satisfaction and efficiency. Proficient in CRM tools such as Salesforce and Zendesk, with the ability to manage customer interactions, track leads, and support both service and sales goals.
Experience: 2 - 5 years
Worked with the BPO Industry and handled different LOB (Chat, Calls, Back Office, and Email)
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