Merchant Support Advisor, Virtual Assistant, Customer Service and Teaching

I've been a support advisor for 8 months, handling Shopify users and inquirers about the platform issues and how they are able to use the platform base on their situation. After that, I was promoted as Senior Support Advisor, assisting agents receiving calls or chats on how they can manage and resolve the merchants issue by not just thinking about the resolution but also how this things affect on their business. Few months, I've been a mentor as well we're teaching and maintaining the consistency of the Shopify knowledge and real issues that they were handling to new hires.

I've been a customer service representative particularly in Billing Department on one of the known telecommunication company in United Kingdom named TalkTalk. On my experience, in terms of Billing or money involved, I always make sure that I provided an accurate information and always ready to equipped acknowledgement and empathy. Despite of any situation, I always maintain professionalism and integrity.

I worked for the well-known U.S. telecommunications company Verizon for six months as a Sales Specialist. In this role, I maintained a high level of customer service while identifying opportunities to upsell based on customers’ immediate needs. Our focus was not just on achieving sales targets, but on ensuring customers received the maximum value from the products and additional services we offered. I also assisted customers with their accounts and billing concerns, as well as provided support for technical issues they encountered. In terms of performance, I consistently achieved customer satisfaction scores of around 80% to 90% on my KPIs.