Detail-oriented and analytical individual with a strong foundation in IT and Computer Science. Experienced in Quality Assurance of sales representatives’ calls with a focus on accuracy, compliance, and process improvement. Skilled in identifying trends and delivering actionable insights through data analysis. Adept in mathematics and logic-based tasks, with a passion for gaming and technology.
Experience: 2 - 5 years
Experience: 2 - 5 years
Handled daily café operations, set up and maintained computer systems, and helped customers with PC use and gaming. Used logical thinking to manage time limits, troubleshoot issues, and track payments and usage.
Experience: 10+ years
Experience: 1 - 2 years
Used Excel and Google Sheets to track call data, spot trends, and create clear reports on team performance.
Experience: 1 - 2 years
Listened to sales calls to check quality, made reports on team performance, spotted trends, and worked with managers to improve training and customer service.
Experience: 10+ years
Experience: 10+ years
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