Executive support and calendar management, customer service, and executive suppo

Results-driven management professional with over 20 years of experience leading sales operations, team performance, and customer service initiatives in the telecom and retail sectors. Proven ability to develop strategies that boost revenue, streamline operations, and enhance client satisfaction

With extensive hands-on experience in CRM platforms like Amdocs, Integrated Customer Systems, and POS tools, I regularly monitored performance metrics, updated sales pipelines, and generated KPI reports to support operational decisions. I also assisted in preparing data-driven marketing forecasts and supported customer engagement strategies that improved satisfaction and retention.

Produced high-level presentations, reports, and operational summaries using Microsoft Excel, PowerPoint, and Word. My role required precise tracking of inventory, sales, and customer records—often under tight deadlines. I ensured data accuracy and document organization for audits, performance reviews, and team briefings.