Experienced Customer Support Specialist | Trainer | Team Lea

Overview

Looking for full-time work (9 hours/day)

at $4.99/hour ($1,080.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

May 4th, 2025

Profile Description

I’m Marvin Caballero, an experienced and adaptable customer service professional with a strong background in client support, training delivery, and team leadership. I’ve worked in the BPO industry with top companies like Teleperformance and ePerformax, where I developed skills in resolving complex customer concerns, coaching tea ---------- mbers, and driving service excellence.
My strengths include:
Delivering high-quality customer support through voice and non-voice channels.
Creating and facilitating engaging training programs for onboarding and upskilling.
Leading teams to meet and exceed performance metrics (CSAT, AHT, QA scores).
Using CRM tools (e.g., Salesforce, Zendesk) and analytics to improve workflows.
Communicating clearly and professionally in both written and spoken English.
I’m now seeking remote opportunities where I can contribute to business success, customer satisfaction, and team growth. If you’re looking for someone reliable, resourceful, and results-driven — I’d love to be part of your team.