Dedicated Virtual Assistant and Customer Support Professional with over 8 years of experience in the BPO industry, specializing in administrative support, healthcare assistance, and customer service.
Experienced in supporting healthcare programs such as Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) by assisting with patient onboarding, monitoring follow-ups, documentation, and coordination with clinical teams.
Strong background in handling high-volume communications, maintaining accurate records, and providing reliable support to ensure smooth day-to-day operations.
Recognized for being dependable, detail-oriented, and able to manage multiple tasks efficiently in remote work environments.
Experience: 2 - 5 years
Customer Support specialist experienced in delivering financial assistance through email, chat, and inbound/outbound calls, helping customers understand account balances, resolve billing concerns, and arrange payment solutions while maintaining professionalism and compliance.
Experience: 1 - 2 years
Virtual Assistant providing remote administrative support such as scheduling, email management, documentation, data entry, and patient communication. Experienced in assisting healthcare programs, including RPM and CCM, while ensuring HIPAA compliance and data confidentiality.
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