Legal Intake Virtual Assistant

I manage legal documentation, assist attorneys with case preparation, track court updates, provide client support with ticket quotes, maintain client records, and handle administrative tasks like data entry and correspondence.

Assisting customers with their technical issues with regards to their internet and devices. Line testing and coordinating with engineers if there are provisioning in place.

Calling doctors’ offices to offer free service by sending them a ballpark quote for their business insurance and setting up appointment with the insurance specialist if they are interested.

As a Real Time Analyst- I monitor the queue for all LOBs and calling out agents exceeding their short break, lunch break and using unnecessary aux. Checking the staffing per LOB per interval, coordinating with operations and adjusting agents breaks and lunch schedules if needed to maintain the agents staffed required per interval. Also, creating root cause analysis reports. User Access Management- requesting tools creation for newly deployed users, processing tools re-enablement for agents which came back from RTWN, LOA, Long absence etc. Process password resets and tools modification. Setting up call with Service desk for tools error. Raising proforma for tools issue.