Danica

Real Time Analyst and a Customer representative

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Overview

Looking for full-time work (9 hours/day)

at $4.14/hour ($900.00/month)

Bachelors degree

Last Active

June 28th, 2026 (18 days ago)

Member Since

May 1st, 2025

Profile Description

Experienced Real-Time Analyst and Customer Service Specialist with over 3 years in high-volume contact center environments. Proven ability to manage real-time operations, monitor agent adherence, and optimize workforce efficiency to meet service level targets. Skilled in using tools like NICE IEX, Verint, Excel, Outlook and etc. for live queue management, intraday reporting, and staffing adjustments.
Started career in frontline customer support, developing a deep understanding of customer needs, escalation handling, and multichannel communication. This hands-on experience enhances my ability to make real-time decisions that support both operational goals and customer satisfaction.
A dependable team player known for adaptability, proactive problem-solving, and clear communication across teams and stakeholders. Passionate about driving performance, improving processes, and creating a seamless experience for both customers and agents.

Top Skills

Human Resources » Workforce Management

Experience: 1 - 2 years

Proficient in Workforce Management with expertise in real-time monitoring, scheduling, and forecasting. Skilled in optimizing staffing levels, ensuring SLA adherence, and utilizing tools like NICE, Verint, excel . Strong problem-solving and critical thinking abilities to make data-driven decisions and improve operational efficiency.

Other Skills

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 131: DISC
Dominance: 31
Influence: 31
Steadiness: 25
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”