Customer Service, Sales, Technical Associate/ Business Development Specialist/ AI

For nearly three years, I worked as a Technical Support Specialist at AT&T, helping customers troubleshoot and resolve issues with their internet, wireless, and TV services. I took pride in turning frustrating tech problems into positive experiences by listening closely, walking customers through step-by-step solutions, and making sure they felt heard and supported. I became known for my patience, clear communication, and ability to stay calm under pressure. Whether I was handling a routine call or a complex escalation, I always aimed to leave customers feeling confident and taken care of. Over time, I developed a strong understanding of AT&T’s systems and services, and often assisted newer team members with training and tips.

For almost three years, I’ve worked as an Inbound Sales Representative at AT&T, where I helped customers find the right mix of wireless, internet, and TV services based on their unique needs. I really enjoyed connecting with people—listening to what mattered most to them and offering solutions that actually made a difference in their day-to-day lives. Whether it was walking someone through a new phone plan or helping a family bundle their services, I focused on being honest, helpful, and clear. I consistently hit my sales goals, but what I valued most was the trust I built with customers and the satisfaction of knowing I helped them make the right choice.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

For nearly a year, I’ve specialized in lead generation for a recruiting platform, with a focus on connecting with business owners, CEOs, and recruiters. My role involved researching and identifying decision-makers across various industries, crafting personalized outreach messages, and initiating conversations that opened the door for new business opportunities. I used tools like LinkedIn, email marketing, and CRM platforms to build pipelines and nurture leads through the early stages of the sales funnel. I took pride in understanding each company’s hiring challenges and aligning our solutions to their specific needs, helping the sales team convert warm leads into lasting partnerships.

For almost a year, I worked as an Appointment Setter for a recruiting platform, reaching out to business owners, CEOs, and recruiters to schedule meetings and get them connected with our sales team. I spent my days finding the right people to talk to, sending personalized messages, and setting up calls that helped kick off new business opportunities. It was all about building relationships and making sure the sales team had qualified leads to follow up with. I loved the challenge of finding the right fit and getting people excited about what we had to offer.

Building AI-driven automations using Zapier, GoHighLevel, and large language models to handle real business tasks - lead qualification, customer messaging bots, auto-generated emails, and internal ops workflows. While newer to AI-specific tooling, I bring years of hands-on automation and CRM experience, so I already understand the workflow logic these tools plug into. I focus on practical systems that remove repetitive work and let a business run leaner.