General Virtual Assistant

Customer-focused and results-driven Customer Service Representative with over 1 year and 2 months of experience in high-volume retail and hospitality environments, including Macy’s and Caesars Palace Hotel & Casino. Proven ability to resolve customer issues efficiently, boost customer satisfaction, and drive loyalty program engagement. Skilled in conflict resolution, upselling, and handling sensitive transactions with accuracy and discretion. Recognized for consistently exceeding performance goals and maintaining a professional, positive demeanor under pressure.

Provided essential administrative support to senior officers and staff, managing schedules, coordinating meetings, and ensuring efficient office operations. Maintained accurate filing systems for confidential records, handled correspondence, and assisted in the preparation of reports and documents. Served as a liaison between departments, facilitating clear communication and contributing to smooth organizational workflows.