Freelancer

Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

High school diploma

Last Active

July 8th, 2026 (3 days ago)

Member Since

April 29th, 2025

Profile Description

As a Customer Experience Agent – Non-Voice, I am responsible for delivering efficient, high-quality support to customers through digital communication channels such as live chat, email, and social media. My role centers around resolving inquiries, ensuring customer satisfaction, and contributing to a seamless and positive customer journey—all without the use of voice communication.
My Key Responsibilities are:
- Provide prompt and accurate assistance to customers via chat, email, and other text-based platforms
- Document customer interactions thoroughly using CRM tools and maintain updated records
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns
- Stay informed about company products, services, policies, and updates to offer accurate support
- Adhere to service level agreements (SLAs), including response time, quality assurance, and customer satisfaction goals
- Resolve product or service issues with a customer-first mindset, ensuring satisfaction and retention
-Identify patterns in customer feedback and recommend process improvements or escalations