Hello!
I'm Jen Deffodil Ebales, your future go-to Medical Virtual Assistant.
While I may be new to the field, I bring passion, dedication, and a quick-learning mindset that will elevate your practice. With a strong background in Nursing and Caregiving, I’m equipped with the foundational knowledge of healthcare that allows me to deliver exceptional administrative and support services. Whether it’s managing patient appointments, handling medical records, or assisting with other essential tasks, I'm ready to make your life easier so you can focus on what you do best—caring for patients.
I’m tech-savvy, detail-oriented, and have a natural drive to learn and adapt quickly. My previous roles in customer service and caregiving have honed my ability to communicate effectively, solve problems efficiently, and provide compassionate support to all clients.
I’m here to streamline your processes, offer reliable assistance, and grow alongside your practice. Let’s work together to help you run a smoother, more efficient operation!
Experience: Less than 6 months
Appointment scheduling and calendar management, Email and phone communication, Patient follow-up and reminders
Experience: Less than 6 months
Basic medical terminology Understanding of patient care and privacy (HIPAA awareness) First Aid and Basic Life Support certified Caregiver experience with Activities of Daily Living (ADLs) Background in Nursing (BSN graduate)
Experience: Less than 6 months
Internet research and information gathering, Calendar tools (Google Calendar, Calendly, etc.) , Video conferencing tools (Zoom, Google Meet)
Experience: Less than 6 months
Fast learner Highly adaptable Reliable and punctual Detail-oriented Compassionate and patient Proactive and self-motivated Confidentiality-focused
Experience: Less than 6 months
Patient and professional phone etiquette Active listening and empathy Cross-cultural communication (especially from ESL teaching experience) Customer service and problem-solving skills
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