Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
July 1st, 2026 (9 days ago)
Member Since
April 24th, 2025
Profile Description
An experienced Team Lead and Customer Service Representative with intensive experience in handling multiple customers simultaneously while maintaining professionalism under pressure while resolving conflicts. Dynamic leader and adept communicator with a total of 4 years experience in the BPO industry ensuring an excellent customer service experience achieving up to 99% satisfaction rate. Handled and mentored a team with 20 people daily reviewing their performance and providing coaching sessions to acknowledge accomplishments and address areas to improve. An adaptable individual with ability to work in a fast-paced environment and manage unexpected challenges effectively.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Experienced in handling inbound and outbound calls, and managed 5-7 chats simultaneously.
Office and Administration » Communication
Experience: 2 - 5 years
Excellent verbal and written communication skills with neutral English accent.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Daily review of the team's performance, real-time monitoring, daily meetings with the clients, weekly coaching sessions, and etc.
Other Skills
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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