Overview

Looking for full-time work (8 hours/day)

at $2.98/hour ($576.00/month)

High school diploma

Last Active

June 29th, 2026 (10 days ago)

Member Since

April 24th, 2025

Profile Description

---------- ---------- ña, a highly versatile and dedicated professional with over 2 years of experience in customer support, technical assistance, and team leadership. I thrive in dynamic environments, with a strong background in the Telecommunications BPO sector based in Cagayan De Oro City

My core strength lies in being a strong communicator who is truly passionate about ensuring customer satisfaction and driving team success. I am quick to adapt and bring a keen attention to detail to every task. I am also skilled in telemarketing and cold calling. I have developed robust skills through various roles, including:

Operations Supervision: I excel at leading teams, which involves monitoring KPIs, coaching agents to ensure performance and compliance, tracking their progress, and reporting daily metrics Customer and Technical Support: I have extensive experience in managing customer accounts from handling inbound calls and performing outbound follow-ups to assisting with billing issues and offering new products Technically, I am proficient in <!---->troubleshooting network issues and resolving problems with smartphones, including filing tickets for unresolved cases

I am skilled in key industry tools that enhance my productivity and engagement  I effectively manage customer communication across SMS, email, and social media I  am a fluent English speaker and a Filipino citizen. I am eager to leverage my skills and drive to contribute to a successful new team.