Hi! I’m a detail-oriented and client-focused Virtual Assistant with over 4 years of experience in the BPO industry—3 of those years in health insurance and nearly 2 in car insurance, assisting clients with both inbound and outbound concerns.
Currently, I’m also a foreign teacher, managing grading and student data in Excel, which makes me efficient in organizing, formatting, and managing important data with precision.
I specialize in:
Customer Support (Insurance & General Admin)
CRM &
Policy Tracking and Client Follow-up
Excel Reporting, Grading, and Data Management
Calendar & Appointment Scheduling
My background gives me a unique blend of industry knowledge, communication skills, and technical ability—making me the ideal VA for insurance professionals, coaches, educators, or small business owners needing reliable support.
Experience: 1 - 2 years
I specialize in administrative support such as scheduling, inbox organization, document preparation, and maintaining organized records in tools like Excel and Google Workspace. My approach is proactive and detail-oriented, helping teams and professionals stay on track and productive.
Experience: 2 - 5 years
With over 4 years of experience in the BPO industry—handling both inbound and outbound calls—I’m skilled in providing professional, empathetic, and solutions-focused customer service, particularly in the health and auto insurance sectors. I know how to build trust with clients and resolve concerns efficiently.
Experience: 2 - 5 years
As a Virtual Assistant, I offer reliable and organized support across various tasks including email and calendar management, data entry, CRM updates, and report formatting. I’m efficient, detail-oriented, and skilled at helping clients stay on top of their workflows with minimal stress.
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- Lukas Rohler
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