IT Helpdesk Specialist | Technical Support | Microsoft 365 & Active Directory

Member of the DevOps team responsible for supporting cloud infrastructure, system deployments, and monitoring processes. Hands-on experience with AWS, Linux, and tools like Grafana for performance monitoring and issue resolution. Skilled in troubleshooting, system optimization, and assisting in automation to improve reliability, scalability, and operational efficiency.

Hands-on experience working with AWS cloud services for deploying, managing, and monitoring applications. Familiar with core services such as EC2, S3, IAM, and RDS, including setting up secure environments, managing access permissions, and optimizing resource usage. Experience in provisioning cloud infrastructure, basic networking configuration, and supporting development environments. Able to troubleshoot common issues, monitor system performance, and assist in scaling applications based on workload requirements.

I am a dedicated Customer Support Specialist with a strong foundation in IT helpdesk services. I specialize in providing responsive, solution-oriented support to users, ensuring technical issues are resolved efficiently while delivering a positive customer experience. With hands-on experience in troubleshooting, ticketing systems, Microsoft 365, and remote desktop tools, I combine technical know-how with excellent communication skills. I strive to be known as a dependable, empathetic, and detail-oriented professional who keeps both systems and people running smoothly.

Hands-on experience with Grafana for building and managing monitoring dashboards and alerts. Proficient in integrating data sources, analyzing system metrics, and identifying performance issues. Experienced in troubleshooting dashboard errors and improving visibility of infrastructure health to support system reliability and operations.

Hands-on experience in managing Linux servers and supporting development environments. Proficient in command-line operations, system administration, process management, and troubleshooting. Experienced in configuring services, managing permissions, monitoring system performance, and assisting in automation tasks to ensure system reliability and efficiency.