Support Specialist | Virtual Assistant | Medical VA | Customer Service Represent

I recently worked as a cold calling specialist and appointment setter at JM Media Marketing, where I made over 800 outbound calls daily to real estate professionals across Florida (including Miami), New York, and Canada. My main responsibility was to introduce our marketing services, identify interested agents, and successfully schedule qualified Zoom appointments to help them grow their businesses. I consistently met and exceeded daily and weekly KPIs by maintaining high call volumes, strong conversion rates, and organized follow-ups. I communicated clearly and professionally, built strong rapport with prospects, and confidently handled objections. I also ensured all lead information, call notes, and follow-up tasks were accurately recorded and updated in GoHighLevel CRM, helping the team stay organized and improve overall campaign performance.

I have a huge BPO background handling a sales account. My first sales account was in Sixeleven Global Services & Solution. I was a sales agent there; my account was B2B, also known as a business-to-business account, and we are conducting household surveys and collecting accurate consumer data across the United Kingdom for the (DLG) campaign known as the Data Locator Group. We were handling and receiving 1000 inbound and outbound calls every everyday, including the answering machines, hang-up calls, and not interested calls, just to engage respondents, to ensure data accuracy, and to maintain professionalism while meeting targets and contributing to campaign success.

I have over 4 years of experience as a Virtual Assistant specializing in data entry and quality assurance, where I handled large volumes of data with high accuracy and ensured quality standards were consistently met. I also have 3 years of BPO experience in customer support and sales, which helped me develop strong communication, problem-solving, and persuasion skills. Additionally, I worked as a cold-calling specialist and appointment setter, making over 800 outbound calls daily to real estate professionals across Florida, New York, and Canada. My role was to introduce marketing services, qualify leads, and schedule Zoom appointments. This experience strengthened my resilience, ability to handle objections, and confidence in speaking with clients. I’m comfortable handling objections, building rapport quickly, and keeping prospects engaged. Combined with my 4 years of experience in data entry and quality assurance, I’m highly organized, detail-oriented, and results-driven. I work independently, learn quickly, and always aim to exceed targets.