Medical Virtual Assistant | Customer Service Support | Admin

I have several years of experience providing both quality assurance and virtual assistance across various industries, with a strong focus on customer service, administrative support, and data management. As a Quality Analyst, I was responsible for monitoring and evaluating customer interactions to ensure compliance with company standards. I conducted call audits, scored agent performance, provided constructive feedback, and supported training initiatives to enhance service quality. I also compiled detailed quality reports and analyzed customer feedback to help improve overall customer experience and satisfaction. In my role as a Virtual Assistant, I managed a wide range of tasks including data entry, document collection, calendar scheduling, and client communication. I performed entity resolution using platforms like HealthSherpa and HubSpot, ensuring accurate matching of data across multiple sources. I also handled email and SMS responses using tools such as Customer Engage, and provided professional support via inbound and outbound calls. Additionally, I have experience managing stock inventory, maintaining payroll records, handling order processing from various catalogs, and supporting product pricing and promotions. I’ve also contributed to client social media management, particularly on Facebook, to assist with marketing and customer engagement. My background has given me a strong foundation in multitasking, attention to detail, and delivering high-quality support in fast paced environments. I'm confident working with CRMs, communication tools, and digital platforms that support operations and enhance customer experience.