I am a 37 years old professional from Manila, Philippines. I completed my second year of college at City College of Manila, pursuing a Bachelor's in Science in Business Administration majoring in Entrepreneurship with over five years of experience in the BPO industry. I worked in a various roles including Customer and Technical Support Representative for an E-commerce, Financial and Electronic campaigns as well as an Outbound Sales Representative for a telecommunications account before I promoted as a Training Team Leader a year and half in the company. I also gained experienced in the back office side of BPO industry as a Human Resources Associate and currently I am part of the Senior Escalation Team for a healthcare account where I have been working for over a year now
Experience: 2 - 5 years
I'm known for staying calm, thinking critically and finding solutions that work for both the customer and the client.
Experience: 2 - 5 years
I am to be the go to person for accurate and helpful information about the products or services I support.
Experience: Less than 6 months
I handle multiple tasks - like answering calls, responding to emails and updating records without sacrificing service quality.
Experience: Less than 6 months
I aim to be seen as someone who can spot opportunities and consistently bring in quality leads through strategic outreach.
Experience: Less than 6 months
I want to be known as someone who truly listened to understand customer concern before offering a best solution.
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