Online Bookkeeping / General Virtual Assistant / Executive Virtual Assistant

Sophia Bennett is the owner of Bloom & Birch Home Décor, an online retail business specializing in handcrafted home décor, candles, and lifestyle products. As her Online Bookkeeping Virtual Assistant, I manage financial records using QuickBooks Online by recording income and expenses, reconciling bank and credit card transactions, processing invoices, tracking accounts payable and receivable, and preparing financial reports. I also oversee inventory management by monitoring stock levels, updating product records, tracking purchases and sales, reconciling inventory data, and ensuring accurate documentation. Additionally, I provide administrative support to maintain organized financial operations and support informed business decisions.

Pamela Tran is the owner of an e-commerce business specializing in handcrafted knitted products sold through Amazon and Shopify. As her Amazon and Shopify Virtual Assistant, I manage daily store operations by creating and optimizing product listings, conducting keyword research, and improving SEO to increase product visibility. I upload new products, update inventory and pricing, process customer orders, maintain accurate product information, and perform data entry tasks. I also monitor store performance, assist with customer inquiries, coordinate promotions, ensure product catalog accuracy, and support overall business operations to enhance efficiency, customer satisfaction, and sales growth across both e-commerce platforms.

Provided customer support for Barclays GAP Credit Card holders by assisting with account inquiries, payment processing, billing disputes, credit limit requests, and fraud-related concerns while delivering exceptional customer service. Assisted with ad hoc tasks, including data entry, report preparation, documentation updates, and operational support to improve team efficiency and workflow. Consistently delivered excellent customer service by meeting performance metrics, maintaining quality standards, and efficiently resolving customer concerns while supporting overall team success.

As a Shopify Virtual Assistant, I provided comprehensive eCommerce support to ensure smooth daily business operations and an excellent customer experience. I managed Shopify stores by uploading and updating products, optimizing product listings with accurate descriptions, pricing, variants, images, and inventory levels. I processed customer orders, tracked shipments, handled refunds and exchanges, and coordinated with suppliers to ensure timely fulfillment. I also responded to customer inquiries through email and chat, resolved order issues professionally, and maintained high customer satisfaction. My responsibilities included inventory management, product research, basic website maintenance, discount and promotion setup, and generating sales reports. Additionally, I used productivity tools such as Google Workspace, Microsoft Office, Canva, and project management platforms to stay organized and collaborate effectively with team members. With strong attention to detail, excellent communication skills, and a proactive work ethic, I consistently helped improve store efficiency, maintain accurate records, and support business growth in a fast-paced eCommerce environment.

As a Lead Generation Virtual Assistant, I specialized in identifying and qualifying potential clients to support business growth and increase sales opportunities. I conducted in-depth online research to find targeted leads based on specific industries, job titles, company size, and location. I built and maintained accurate lead lists using tools such as LinkedIn, Google Search, company websites, and CRM systems. My responsibilities included collecting and verifying contact information, managing databases, performing data entry, and ensuring lead quality through careful validation. I also assisted with outreach campaigns by preparing personalized emails, scheduling follow-ups, and tracking responses. I maintained organized records, generated reports, and collaborated with sales and marketing teams to improve lead conversion rates. With strong research skills, attention to detail, and excellent organizational abilities, I consistently delivered high-quality, verified leads while maintaining data accuracy and confidentiality. I am proficient in Google Workspace, Microsoft Office, CRM platforms, and various online research tools, allowing me to efficiently support business development and client acquisition efforts.

As a General Virtual Assistant, I provided reliable administrative support with a strong focus on email management and daily business operations. I managed multiple inboxes by organizing emails, responding to customer and client inquiries, prioritizing urgent messages, filtering spam, and ensuring timely follow-ups. I maintained clear communication with clients, scheduled appointments, coordinated calendars, and helped keep daily workflows organized and efficient. In addition to email management, I handled data entry, internet research, document preparation, file organization, and other administrative tasks. I created and maintained spreadsheets, updated databases, managed digital files, and assisted with reports using Google Workspace and Microsoft Office. I also supported project coordination, task management, and communication using productivity tools such as Trello, Asana, Slack, and Zoom. I am highly organized, detail-oriented, and committed to maintaining accuracy, confidentiality, and professionalism in every task. With strong communication skills, excellent time management, and the ability to work independently, I help businesses stay organized, improve productivity, and ensure smooth day-to-day operations.