Administrative and Customer Service Specialists

Overview

Looking for full-time work (6 hours/day)

at $4.98/hour ($720.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

April 8th, 2025

Profile Description

I am currently empIoyed as Customer Service Representative at TTEC company for a Healthcare account and my main responsibilities are Handle inbound/outbound calls fro ---------- mbers, patients, or providers
Verify patient or member information to ensure privacy and accuracy (HIPAA compliance), Answer inquiries about-Health insurance benefits and coverage, Claims status and billing concerns, Eligibility and enrollment, Copays, deductibles, and authorizations, Assist with appointment scheduling or provider referrals (if applicable),Document all interactions accurately in the system, Resolve complaints or issues professionally and within turnaround time. Explain healthcare terms and procedures in simple, easy-to-understand language
Coordinate with other departments (billing, claims, medical teams) when needed and also have more than 15 years of experience in Sales and Marketing, Administrative tasks and customer service gained from motorcycle industry, retail and microfinance too. I was hired as Branch Secretary/Loan Processor where in my main responsibility is to ensure the correctness of customer data being encoded to the customer system data, ordering stocks and inventories, generating and managing loan contracts, issuing sales invoice using SAP. Last 2010 I was promoted as Supervisor/Cash Custodian where in I am a centralized control in all branch collection and issuing receipt from paying customers using SAP FICO. And my latest position was a Branch Customer Service Head where in I have to ensure the operations efficiency and customer satisfaction, maintaining branch targets and goals in a specific time frame, and also I have a vast experience in operation management, people management, inventory management too.