Kevin
Customer-Focused Call Center Professional
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
High school diploma
Last Active
July 6th, 2026 (7 days ago)
Member Since
April 8th, 2025
Profile Description
Experienced Call Center Professional with over 10 years of success delivering exceptional customer service across diverse industries, including 5 years in the U.S. Healthcare industry and 6 years in both Logistics and Telecommunications.
Proficient in handling inbound and outbound calls, assisting with insurance inquiries, medical and prescription claim issues, billing concerns, and appointment coordination. Well-versed in HIPAA regulations, with a strong commitment to maintaining patient confidentiality and data security. Excellent communication skills, empathy, and a solution-oriented mindset.
Top Skills
Customer Support » Healthcare
Experience: 5 - 10 years
With over 5 years of experience in handling inbound and outbound calls, assisting with medical and prescription insurance inquiries, claim issues, billing concerns, and appointment coordination.
E-Commerce » Logistics Coordination
Experience: 2 - 5 years
Over 3 years of experience working with a U.S.-based freight company specializing in Truckload (TL) and Less Than Truckload (LTL) operations, with recent experience as a Track and Trace Specialist. Skilled in coordinating and booking shipments, tracking deliveries, providing real-time shipment updates, and communicating with carriers and customers to ensure on-time delivery. Experienced in resolving logistics issues, maintaining accurate logistics records, updating transportation management systems, and delivering excellent customer service. Detail-oriented with strong communication, organizational, and problem-solving skills in a fast-paced remote environment
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Nearly 2 years of experience working with a U.S.-based telecommunications company, providing customer support for billing inquiries, technical troubleshooting, and service activations.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 142
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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