Currently employed in a real-estate company. Almost 2 years experience in lead generation, competitor tracking, pre-call checklist and influencer campaign and 6 months as Social Media Manager. With 7 years experience in customer service and over three years experience leading the billing and collection functions of golf club accounts operations. Recognized for ability to identify continuous change actions to reduce past due accounts and enhance quality service. I also led section-functional team and coached team members, as appropriate to develop skills and confidence in their ability to make bargains and make collection technique, examine work processes, create solutions, and measure improvements. Participated in management team process to develop Labor-Management Cooperation. Knowledgeable in Microsoft Word, Excel, PowerPoint and Web-Page Design in
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