Marilyn

Virtual Assistant |Customer Service & Workforce Management Specialist

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

July 21st, 2026 (3 days ago)

Member Since

April 4th, 2025

Profile Description

I'm Marilyn. I am an experienced professional in Customer Service, Workforce Management, and Quality Evaluation. I specialize in optimizing daily operations, managing schedules, and delivering high-quality customer support across chat, email, and voice channels.

I am reliable, highly data-oriented, and focused on helping business owners streamline their workflows so operations run smoothly.

CORE SKILLS & EXPERTISE:
•Customer Support: Inbound and Outbound phone support, process orders, and billing support.
•Workforce Management: Schedule coordination, real-time monitoring, and task tracking.
•Quality Assurance(QA): Evaluation of support interactions to ensure accuracy, compliance, and top-tier service quality.
•Administrative Assistance: Calendar management, data entry, and email organization.

TOOLS & TECHNOLOGIES:
• Data & Analytics: Microsoft Excel(Spreadsheets, Data Entry, Organization)
•Video & Communication: Zoom, Microsoft Teams
•Productivity: Google Workspace(Docs,Sheets,Drive).

I am looking for a full-time, long-term opportunity where I can bring immediate value to your team. Let's connect and discuss how I can support your business!

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

Skilled in handling customer inquiries, order processing, and billing support with accuracy and empathy, ensuring excellent client satisfaction.

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

I have hands-on experience in evaluating agent performance, monitoring compliance with KPIs, and preparing detailed reports to improve customer service quality. I provided coaching feedback to ensure accuracy and consistency, and I always focus on maintaining high standards of performance and client satisfaction.

Human Resources » Workforce Management

Experience: 1 - 2 years

Skilled in real-time workforce management, ensuring service levels are met through schedule monitoring, quick decision-making, and team support.

Other Skills

Virtual Assistant

Experience: Less than 6 months

Skilled in administrative support, order processing, and client communication, with strong adaptability to virtual tools and systems.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: IQ
Score: 96: DISC
Dominance: 43%
Influence: 7%
Steadiness: 27%
Compliance: 23%: English
B2(Upper Intermediate)