Hi, I’m a dedicated remote professional with experience supporting US-based healthcare accounts through high-volume calls, insurance verification, claims follow-up, patient coordination, denial management, and administrative support.
I previously supported over 460 healthcare facilities across the United States while handling complex workflows with accuracy and maintaining a minimum 97% monthly quality score. My experience has helped me develop strong communication skills, attention to detail, multitasking abilities, and professionalism in fast-paced environments.
I am confident handling inbound and outbound calls, CRM documentation, scheduling, account follow-ups, and customer communication. I’m also comfortable working independently, following processes, and adapting quickly to new tools and systems.
In addition to healthcare administration, I am open to opportunities involving cold calling, appointment setting, customer support, virtual assistance, and lead generation. I bring a strong work ethic, reliability, and willingness to learn and grow with long-term clients.
Skills:
• Insurance Verification
• Prior Authorization
• Medical Billing Support
• Denial Management
• Appointment Scheduling
• CRM Management
• Cold Calling
• Lead Qualification
• Customer Support
• Administrative Assistance
I have a reliable internet connection, quiet workspace, and flexibility to work US business hours.
Linkedin:
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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