Professional Summary
I am a results-driven professional with nearly 2 years of experience in the tech industry as an Associate Software Engineer at Accenture, combined with a solid background in administrative support, customer service, sales, and digital marketing. I bring a strong mix of technical acumen, communication skills, and business support experience to help companies streamline operations and exceed performance goals.I am proficient in software testing, Microsoft tools, CRM,
Skills & Tools
? Technical Skills
Manual Testing, Front-End Testing, Functional Testing
Test Case Creation, Bug Reporting
Azure DevOps, Microsoft Power BI
Microsoft Office Suite: Outlook, Excel, Word, Teams
Ticketing Systems and
? Customer Service & Admin
Outbound Calling, Appointment Setting
CRM & Ticket Management
Documentation & Data Entry
Credit Investigation & Loan Processing
Calendar Management
? Sales & Marketing
Sales (Cash and Installment), Client Engagement
Basic Bookkeeping
Social Media Marketing:
Real Estate and Automotive Sales Listings
Work Experience
? Associate Software Engineer
Accenture ? [Location]
August 2023 ? Present
Conduct front-end, manual, and functional testing for applications.
Create and execute test cases; log and report bugs to development teams.
Use Microsoft tools for reporting and collaboration.
Monitor and respond to support tickets and critical system notifications.
? Market Research Interviewer
Dynata ? outbound calling to conduct surveys or interview participants/ Remote | Night Shift
2022
Conducted outbound calls and surveys for market research campaigns.
Maintained client engagement and accurate data collection.
? Appointment Setter
Healthcare Industry Client (Remote)
2021 ? 2022
Scheduled client appointments via outbound calls.
Updated systems and followed up on missed appointments.
? Administrative Assistant
Banco de Oro (BDO) ? [Location]
2019 ? 2020
Processed inbound calls, managed
Conducted credit investigations and supported account restructuring.
? Sales Representative
Yamaha Motor Sales ? [Location]
2018 ? 2019
Assisted clients with sales transactions (cash and installment).
Maintained client records and basic bookkeeping.
Freelance Social Media Marketer
Self-Employed
Ongoing
Promoted automotive and real estate products across social platforms.
Created and managed content on
EDUCATION:
Bachelor of Science Industrial Technology
(BSIT) Major in Computer
LAPU LAPU CITY COLLEGE
April 2019
Portfolio Highlights
? QA Testing
Test cases and bug reports from Accenture (Samples available on request)
Familiar with Agile workflows and sprint testing cycles
? Admin & Customer Service?
Experience in MS Excel tracking sheets and CRM notes
?Sales & Marketing
Screenshots and post links from real estate and vehicle marketing campaigns
Social media profiles and content creation samples (available on request)
Availability
? Open to Full-Time / Part-Time Remote Roles
? Can work flexible shifts including night shift or weekends
? Fluent in English and Filipino
Why Work With Me?
? Versatile ? I bring a mix of tech, admin, sales, and customer service experience
cxCommunicative ? Clear, consistent, and professional communication
Fast Learner ? Quick to pick up new tools, systems, and workflows
Reliable ? Committed to deadlines, accuracy, and quality of work
Contact Me
?WhatsApp / Viber: [
Experience: 1 - 2 years
good
Experience: 1 - 2 years
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Experience: 1 - 2 years
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Experience: 6 months - 1 year
good
Experience: 6 months - 1 year
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Experience: 1 - 2 years
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Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
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