Shiela

Experienced Customer Service | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (10 days ago)

Member Since

March 31st, 2025

Profile Description

I have over three years of experience in customer service, support, and operations across multiple industries, including aviation, sales, healthcare, and logistics. In the airline industry, I assisted passengers with complaints about their flight experiences and provided compensation or reimbursement in line with American Airlines’ policies. As a Sales Analyst, I managed client relationships, coordinated with internal teams to deliver customized solutions, ensured timely invoicing, and analyzed sales data to optimize performance. In healthcare support, I provided clear and empathetic assistance to medical professionals regarding patient benefits, coverage, and claims, while maintaining HIPAA compliance. My role as a Back Office Support Specialist involved handling client inquiries, processing compensation, managing invoices, and working closely with vendors and sales agents to maintain product quality and ensure customer satisfaction. I also have basic knowledge of logistics, as I regularly followed up on customer pickup schedules to ensure smooth deliveries.